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FAQ
Frequently Asked Questions (FAQ)
Got questions? We’ve got answers.
1. Do you offer refunds or returns?
No. Because all of our products are custom-made, all sales are final. We do not offer refunds, returns, or exchanges.
See our No Refund / No Return Policy for full details.
2. What is your turnaround time?
Our standard production time is 5–10 business days, not including weekends or holidays. Bulk orders or detailed customizations may take longer.
3. Can I bring my own items for embroidery or DTF printing?
Yes, but please note: We are not responsible for any damage to customer-supplied items caused by our equipment. We recommend using materials we provide to ensure best results.
4. What if there’s a mistake or defect in my order?
If we made an error or the item is defective, please contact us within 3 business days of receiving your order with photos and your order number. We’ll review and replace it if it was our mistake.
5. Do you offer local pickup or delivery?
Yes! If you’re local to our area, we offer free local pickup. We’ll contact you to coordinate once your order is ready.
6. How much is shipping?
Shipping is calculated at checkout based on weight and destination. We use USPS, UPS, or FedEx, depending on the best rate.
7. Do you provide tracking?
Yes. Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking to update.
8. What types of items do you customize?
We offer custom apparel (shirts, hats, hoodies, etc.), accessories (bags, patches), and special gift items. If you’re unsure whether we can do your item, just reach out!
9. Can I see a proof before production?
Yes, we send mockups or previews when needed. Orders will not move into production until all designs are approved.
10. How do I place a custom order?
You can message us directly via our website, email, or social media. Tell us what you need, and we’ll walk you through the process step-by-step.
Still have questions?
We’re happy to help!
📧 kaleedyche@laneandkatedesigns.com
📞 6013948168
📍 Based in Mississippi – shipping nationwide